Shipping policy
Shipping Information
We offer two shipping options within Australia:
- Standard Shipping: $10, with an estimated delivery time of 2-8 business days.
- Express Shipping: $15, with an estimated delivery time of 1-4 business days.
Shipping Times
We aim to process and ship all orders as quickly as possible. Standard shipping typically takes 3-5 business days, while express shipping generally takes 1-2 business days. Delivery times may vary depending on your location and any potential delays with the carrier.
Shipping Costs
Shipping charges are calculated based on the weight of your order and destination. You will be able to review the total shipping cost during the checkout process before completing your purchase.
International Shipping
We offer international shipping with the following rates:
- $20 for up to 2 items.
- An additional $5 per item for orders containing more than 2 items.
Please note that international shipping times may vary. You are also responsible for any customs duties, taxes, or other fees that may be charged by your country.
Import Duties, Taxes, and Charges
Import duties, taxes, and charges are not included in the item price or shipping cost. These additional charges are the buyer’s responsibility. Please check with your country's customs office to determine what these charges may be before making a purchase.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your order directly on the carrier's website using the provided number.
Delivery Issues
We are not responsible for any delays or delivery failures caused by the carrier or other shipping-related issues. If your order doesn’t arrive within the expected timeframe, please contact us, and we will assist you.
Order Modifications
Once an order is placed, it cannot be modified or canceled. If you need to make any changes, please reach out to us as soon as possible, and we will do our best to accommodate your request.
Address Changes
If you need to update your shipping address, please contact us immediately. We cannot guarantee that we will be able to change the address once your order has been dispatched.
Refused Shipments
If you refuse delivery of your order, you will be responsible for all shipping costs, including any return fees charged by the carrier.
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